FAQs

ALL THE ANSWERS YOU NEED

GENERAL QUESTIONS

Can I use more than one receiver for my subscription?

YES. You can use more than 1 device.But only 1 at a time

There are some packages on my subscription that I don’t want to have. Can I delete them?

YES.  We supply you with an online panel where can edit what you don’t want and remove them from your subscription.

Can I change the type of my receiver?

In general No changes of receivers are accepted, but in certain circumstances we can help you.

Do you provide refunds?

Once the line is issued no refunds are provided. Please use our FREE TRIAL to test if it works on your device.

Can you reactivate my subscription if it was misused?

No reactivation will be made if we see that you broke our rules.

Can I watch anywhere?

You can only watch your subscription in the country that it has been activated in. It will block and stop working in a different country IP.

When will my subscription be blocked and deleted?

If you misuse the subscription, use Proxy, use it on more than 2 receivers or on a server then we will delete it and there will be no refund.

Are all Hosting devices supported?

No. Not all are supported. Please try with a test first before buying. 

Are all Hosting devices supported?

No. Not all are supported. Please try with a test first before buying. 


CONNECTION QUESTIONS

HOW DO I CHECK MY INTERNET SPEED & QUALITY?

Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.
http://www.speedtest.net/

CAN I USE THE SERVICES AS I LIVE IN AN APARTMENT?

 Yes, Our service is perfect for people who live in an apartment! It works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or when a satellite TV dish cannot be installed at your home. Often traveling? Take the service with you and watch your favorite programs on the go or at the temporary destination.

WHY I CAN’T ACCESS MY ACCOUNT?

First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is not the problem, please check whether your account is been used on other devices. as you can only view from 2 devices at the same time.

I AM NOT IN OR FROM IRELAND , USA/CAN OR THE UK. CAN I STILL SUBSCRIBE?

Yes. Our service is available worldwide to everyone. Subscribe Here


ACCOUNT QUESTIONS

WHAT PAYMENT METHODS ARE AVAILABLE?

Pay with your Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.We also accept BitCoin and Bank Transfer.

DOES MY SUBSCRIPTION START TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT?

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.
Example:
David subscribed for 3 Months on February 1st at 10:55 PM and activation credentials were received February 1st at 11:10 PM. David subscription is starting to be active from February1st at 11:10 PM for next 3 months.

Our step-by-step guide and customer support team will ensure that you set up your DEVICE immediately after your order! Please send us details of you device and we will send you setup instructions.